Shipping Policy

DentPro delivers products to serviceable postal addresses across India through third-party courier and logistics partners.

Delivery availability may depend on the destination PIN code, product type, package size, transport restrictions and the serviceability of our logistics partners.

Certain remote or restricted locations may require additional delivery time or may not be serviceable. If we are unable to deliver an order to the address provided, we will contact the customer using the information supplied with the order.

Order processing begins after the order has been successfully placed, payment has been confirmed and any necessary order details have been verified.

Before dispatch, DentPro may need to verify product availability, billing details, delivery information or unusually large order quantities. We may contact the customer if additional information is required.

Orders are processed on working days. Orders placed on Sundays, public holidays or outside ordinary working hours may begin processing on the next working day.

Dispatch time may vary for products requiring special procurement, manufacturer coordination, bulk quantities or special transport arrangements.

The standard estimated delivery period is 7–10 working days from confirmation of the order, unless a different timeline is stated on the product page or communicated to the customer.

“Working days” generally exclude Sundays and public holidays at the dispatch location, destination or relevant courier facility.

Delivery estimates are provided in good faith but are not guaranteed delivery dates. Actual delivery time may be affected by:

• Product availability and order-processing requirements.
• The customer’s delivery location and PIN-code serviceability.
• Courier capacity and transportation schedules.
• Weather, road conditions or regional disruptions.
• Public holidays, strikes or government restrictions.
• Additional verification required for an address, payment or unusually large order.

If a substantial delay becomes known to us, DentPro will make reasonable efforts to update the customer.

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Shipping charges may depend on the delivery destination, order value, package dimensions, product weight, courier availability and any special handling requirements.

Additional charges may apply to bulk, oversized, heavy or specially handled consignments. Where such charges cannot reasonably be calculated automatically at checkout, DentPro may contact the customer before dispatch.

Any delivery promotion or free-shipping offer will be subject to the conditions communicated with that offer.

When tracking information is available, it may be sent to the email address or telephone number associated with the order or made available through the customer’s DentPro account.

Tracking information may take some time to become active after a shipping label is generated or the parcel is handed over to the courier.

Customers should ensure that the email address and telephone number entered during checkout are accurate and accessible so that delivery updates can be received.

Products in the same order may occasionally be dispatched separately because of differences in availability, warehouse location, package size or handling requirements.

A split order may therefore arrive in more than one parcel and on different dates. Where available, separate tracking information may be provided for each shipment.

Receiving only part of a split shipment does not necessarily mean that the remaining products are missing. Please review the shipment details or contact DentPro before reporting an incomplete order.

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, building or premises information, locality, city, state, PIN code and an active telephone number.

Please contact DentPro immediately if an address correction is required. We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has been processed or dispatched.

A responsible person should be available at the delivery address to receive the parcel. The courier may contact the recipient for directions, confirmation or delivery coordination.

A delivery may fail if the recipient is unavailable, the address is incorrect or inaccessible, the customer cannot be contacted, the parcel is refused or the courier exhausts its permitted delivery attempts.

If a parcel is returned to DentPro, we will review the order and contact the customer regarding the available options.

Reshipping may be subject to an additional delivery charge where the initial delivery failed because of an incorrect address, refusal, recipient unavailability or another circumstance attributable to the customer.

If an eligible refund is approved instead of reshipment, any reasonable shipping or return-to-origin charges already incurred may be deducted where permitted by law and where the failed delivery was not caused by DentPro.

DentPro and its logistics partners make reasonable efforts to deliver orders within the estimated period. However, delays may occur because of events outside our reasonable control, including:

• Severe weather, flooding or other natural events.
• Transport disruption, strikes or courier network congestion.
• Government restrictions, road closures or local emergencies.
• Public holidays or unusually high seasonal order volumes.
• Remote-area service limitations.
• Manufacturer, supplier or inventory delays affecting a specially procured product.

Such delays do not automatically indicate that an order has been lost. Customers may contact DentPro if tracking has not progressed for an unusual period or if the estimated delivery window has passed.

Please examine the outer parcel at the time of delivery whenever reasonably possible. If it appears seriously damaged, opened or tampered with, record its condition before opening it.

If a product arrives damaged, broken, leaking, incorrect or incomplete, contact DentPro within seven calendar days of delivery.

Please retain:

• The affected product.
• The original product packaging and seals.
• The outer shipping carton or courier packaging.
• The invoice and shipping label.
• Clear photographs and, where available, an unpacking video showing the problem.

Claims involving damaged, missing or incorrect products will be reviewed under DentPro’s Returns and Refunds Policy.