Privacy Policy

This Privacy Policy applies to personal data processed through dentpro.in, including information collected when you browse the website, register an account, place or manage an order, subscribe to communications, submit a form or contact DentPro for assistance.

In this policy, “DentPro”, “we”, “us” and “our” refer to the operator of dentpro.in. “You” refers to a visitor, registered user or customer of the website.

Information you provide

• Identity and contact information: Your name, email address, telephone number, billing address and shipping address.
• Account information: Your username, encrypted password and account preferences when you register on the website.
• Order information: Products purchased, quantities, order value, delivery instructions, invoice details and order history.
• Business and tax information: Business name, GST details or other billing information when voluntarily provided or required for invoicing.
• Communications: Information contained in enquiries, support requests, forms, emails, telephone conversations or other communications with DentPro.
• Marketing preferences: Your choices regarding newsletters, offers and promotional communications.

Information collected automatically

• Device and technical data: IP address, browser type, device type, operating system, screen size and similar technical information.
• Website activity: Pages visited, products viewed, referring pages, approximate session duration and interactions with website features.
• Cookie information: Information stored through essential cookies and, where enabled, analytics or preference cookies.

We may process personal data to:

• Create and maintain your DentPro customer account.
• Receive, verify, process and fulfil product orders.
• Generate invoices and maintain transaction records.
• Arrange packaging, dispatch, shipment and delivery.
• Send order confirmations, invoices and delivery updates.
• Respond to product enquiries, complaints and support requests.
• Process returns, replacements, cancellations and refunds.
• Detect, investigate and prevent fraud or website misuse.
• Maintain and improve website security and performance.
• Analyse website usage and improve product selection and customer experience.
• Send promotional communications where you have provided consent or where otherwise permitted by applicable law.
• Meet accounting, taxation, regulatory and other legal obligations.

Online payments are processed through authorised third-party payment service providers, including PhonePe. Depending on the selected payment method, you may be redirected to the provider’s payment page or shown its secure payment interface.

DentPro does not intentionally store complete card numbers, CVV codes, UPI PINs, banking passwords or other payment authentication credentials. Payment providers may collect and process information according to their own privacy policies and legal obligations.

We may receive limited transaction information such as payment status, transaction reference, payment method, amount and time of payment so that we can confirm and manage your order.

DentPro may use cookies and similar technologies to keep the website functional, maintain shopping-cart sessions, remember account preferences, help prevent fraud and understand how the website is used.

Cookies may include:

• Essential cookies: Required for account login, shopping-cart operation, checkout, security and basic website functionality.
• Preference cookies: Used to remember choices made during your visit.
• Analytics cookies: Used, where enabled, to understand traffic and improve website performance.

You may control non-essential cookies through available website controls or your browser settings. Disabling essential cookies may prevent portions of the store, account or checkout from operating correctly.

We do not sell or rent your personal data. We may share necessary information with trusted recipients for the following purposes:

• Payment service providers: To authorise and process payments, refunds and transaction verification.
• Courier and logistics partners: To arrange shipment, delivery, tracking, returns and delivery-related communication.
• Technology providers: Including website hosting, security, backups, email delivery, analytics and technical support providers.
• Professional advisers: Such as accountants, auditors or legal advisers where reasonably necessary.
• Government or regulatory authorities: When disclosure is required under applicable law, a lawful order or a valid regulatory request.
• Business successors: If the business or relevant assets are reorganised, transferred, merged or acquired, subject to appropriate confidentiality and legal safeguards.

Service providers are expected to use information only for the service they perform and to protect it using appropriate security measures.

We retain personal data only for as long as reasonably required for the purpose for which it was collected, including providing access to your account, fulfilling orders, addressing disputes and complying with taxation, accounting, consumer-protection and other legal requirements.

Different categories of information may therefore be retained for different periods. When information is no longer required, we may delete it, anonymise it or securely restrict its further use, subject to applicable law and legitimate record-keeping requirements.

We use reasonable administrative, technical and organisational safeguards designed to protect personal data against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures may include secure connections, access controls, account authentication, software updates, backups and the use of established payment and hosting providers.

No website, electronic storage system or Internet transmission can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account password and should notify us if you suspect unauthorised account activity.

Subject to applicable law and verification of your identity, you may request to:

• Access a summary of personal data being processed about you.
• Correct inaccurate or misleading personal information.
• Complete or update incomplete or outdated information.
• Request erasure of personal data that is no longer required, subject to legal retention obligations.
• Withdraw consent where processing is based on your consent.
• Opt out of promotional emails using the unsubscribe facility provided in those messages.
• Raise a grievance concerning the processing of your data.
• Nominate another person to exercise applicable rights in the event of death or incapacity, where provided by law.

Withdrawing consent does not affect processing already undertaken before the withdrawal. We may retain certain information where it is necessary to complete an order, prevent fraud, resolve a dispute or comply with law.

Requests may be submitted using the contact information at the end of this policy. We may ask for reasonable information to verify your identity before acting on a request.

DentPro’s online store is intended for persons legally capable of entering into a purchase transaction. We do not knowingly seek to collect personal data directly from children.

If you believe a child has submitted personal information without appropriate parental or guardian involvement, please contact us so that we can review and take appropriate action.

The website may contain links to third-party websites or services. DentPro does not control their privacy, security or content practices. We recommend reviewing the privacy policy of any third-party service before submitting personal information to it.

We may update this Privacy Policy when our services, technology, legal obligations or data-handling practices change. The latest version will be posted on this page with its revised effective date.

Where required, we may also provide an additional notice regarding material changes.